The Slow Mail Society

Support

We answer every message — usually within two business days

The Slow Mail Society is the parent house for several slow-mail brands, billed through one shared account. Whatever you need — a question, a change of address, billing, a refund, or to cancel — start by choosing the brand you subscribed to. Each one has a contact form that reaches a real person. We keep email addresses off the web to spare your inbox the spam, so the forms below are the way in.

Which brand are you writing about?

Not sure which one? Use our contact router and we’ll point you to the right desk.

Billing, refunds & cancellation

All of our subscriptions are billed by The Slow Mail Society, so a charge on your statement may read for the brand you subscribed to. For anything about a payment — a question about a charge, a refund request, or to cancel — please use the contact form for that brand above. Tell us the email you signed up with and we’ll find your subscription.

• Cancelling. You can cancel any subscription at any time; you won’t be billed for future cycles. Reach out through your brand’s contact form and we’ll take care of it (subscribers of brands with self-service accounts can also cancel from their own account page).
• Refunds. Letters already printed and mailed are non-refundable, but a letter lost in the post will be reprinted and resent. Full detail is in each brand’s terms.
• Change of address. Send it through your brand’s contact form before that month’s mailing date and we’ll apply it to the next letter.

A note for parents (The Reindeer Post)

The Reindeer Post is a service for children, handled with extra care under COPPA. To review, correct, or delete your child’s information, or for any COPPA question, use The Reindeer Post’s contact form — write “COPPA inquiry” in your message and it will be routed appropriately. See the privacy policy for details.